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About STC Learning Sessions

Society for Technical Communication (STC) is an international organization with a mission of “Creating and supporting a forum for communities of practice in the profession of technical communication”. STC has an India Community, which with the help of the city representative and a team of volunteers organizes learning sessions.

Learning sessions aim at:

  • Enabling collaborative learning through presentations, workshops, and brainstorming
  • Providing a channel for senior professionals to share their knowledge and experience
  • Providing a platform for professional networking
  • Helping in the development of a community of practicing professional

Topics

The topics for presentation/discussion span across areas of:

  • Instructional Design
  • Usability
  • Technical Writing
  • Media Development
  • Project Management
  • Accessibility
  • Indexing
  • Knowledge Management
  • Quality
  • Marketing Communication
  • Scientific Communication
  • Translation and Localization

Audience

Learning sessions attract professionals from all levels and include independent consultants, academicians, project managers, and people who own technical writing companies.

Visual Communication

::Visually Captivated::

If you wanted to know how to save time and money on your projects and get some tips on how to effectively communicate using visuals, you should have attended the learning session on the 23rd of April, 2005 at Savvion India Ltd.

This time around there were two speakers - Kaustubh Shejwalkar from Savvion India Ltd. and Ravee Panjwani from GE.

You must have often found yourself asking the following questions:

* While working on documents I am always worried about the increasing file size as I add more and more images. What can I do to make my documents smaller in size?

* My manager wants me to reduce the number of pages - especially those that have images - so that the company can save on printing costs. How do I decide which images to keep and which to discard?

* I am always wondering how to make user guides more useful for the users. I have heard senior technical communicators saying that a document rich in visuals is more useful. How true is this?

Kaustubh answered the above questions as he spoke on “Visuals in User Documentation”. His presentation also included types of visuals and pros and cons of different image formats and points to consider while taking screen captures.


Kaustubh

In the second half of the session, Ravee captivated the audience as he demonstrated the use of the software ‘Macromedia Captivate’ to create recorded simulations and demos. Can you imagine that a software simulation - of about five minutes – that earlier took two days to create by two people (one writer and one graphic artist) can now be created by one person in less than an hour and that too without any coding? Imagine the cost saving for your company as you save time. Now you can do more than 10 five-minute simulations/demos in two days and that too alone. Ravee’s presentation also included best practices while creating simulations and was rich with a number of case studies.

Ravee

In between the presentations, the participants discussed points to consider when using images in documentation for the visually impaired persons and the need to be culturally sensitive while using colors for audience from different cultural/ethnic backgrounds. Towards the end of the presentations the participants recalled the old adage, “a picture speaks thousand words” and went home equipped with information to save thousands of bucks.

Instructional Design

::Workshop on Instructional Design::

On March 5, 2005, content developers and instructional designers from leading e-learning companies attended a workshop on Instructional Design (ID) by Ms. Punam Medh at the Industrial Development Center (IDC) IIT Mumbai. Punam Medh is an e-learning consultant.

Punam splendidly started the session with a story from Panchatantra that encompassed all the aspects of Instructional Design. She proceeded by talking about learning theories that describe how we learn, and briefly discussed some well-known learning theories including Behaviorism, Cognitivism, Constructivism, and Social Learning theories.

Punam explained a generic ID framework and how learning theories influence ID theories. She then elaborated on how ID theories provide explicit guidance and help people to learn better.

She then spoke about the Instructional Systems Design (ISD) model used for designing e-learning courses. The ISD model comprises of five stages - Analysis, Macro design, Micro design, Development, and Evaluation.

The post-lunch session turned out to be highly interactive. It included discussions on Bloom’s Taxonomy and its different levels - Knowledge, Comprehension, Application, Analysis, Synthesis, and Evaluation. The attendees were engaged in various group activities.

The workshop concluded with a question and answer session. The STC learning session had a memorable impact on the participants and left them craving for more in-depth information.

Report courtesy Minal Pujari

Six Sigma

:Six Sigma for Business Excellence:

If there is one word to describe the Mumbai STC session on Six Sigma for Business Excellence, it is “fantastic”. A group of technical writers had gathered at US Interactive on 19th February to learn about Six Sigma. Mr. Pavan Kumar Garikapati, a software quality professional with the Six Sigma cell at Patni, conducted the session.

The session started with identifying the need for Six Sigma implementation. The primary challenges for companies include retaining customers, controlling product quality, and cutting down costs to survive in the global competition. Companies need to remember the three C’s; namely, Customer, Competition, and Change while producing quality products.

Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving towards six standard deviations between the mean and the nearest specification limit) in any process. Six Sigma is a proven technique to achieve defect level of 3.4 PPM (parts per million) in production. It is a method to implement breakthrough improvements in terms of cost, quality, and delivery.

Pavan explained how Six Sigma evolved in Motorola and GE. Motorola followed the PTA (Project, Training, and Apply) method while GE followed a more philosophical approach for Six Sigma implementation. Motorola placed a high importance on training employees. GE stressed that the internal rate of change should be greater than the external rate of change.


The Attendees

Six Sigma is also a tool, a metric, and a business strategy to keep defects limited to 3.4 PPM. Six Sigma is truly a challenge, but companies have successfully implemented it. To think of it, the Mumbai dabbawala services are rated at a level greater than Six Sigma.

The session got a bit complex at this point with Pavan explaining the statistical representation of Six Sigma. Product defects can be calculated by studying the output characteristics using a frequency distribution graph. Six Sigma is implemented using the DMAIC (Define, Measure, Analyze, Improve, Control) methodology.

The personnel structure for Six Sigma includes a Master Black Belt (MBB) at the top who mentors the Six Sigma implementation in any organization. A number of Black Belts (BB) report to the MBB. The BBs typically handle 4 to 5 different projects. The BBs supervise a number of Green Belt (GB) professionals who manage different teams. These teams comprise of Yellow Belt (YB) or White Belt (WB) professionals.

Pavan concluded the session by discussing a case study of Six Sigma implementation at Patni.

(L to R) Vidyut, Meghashri, Pavan

At the end of the session, all of us were left pondering how Six Sigma can be successfully implemented in technical writing.

Report courtesy Swapna Shirwalkar


Editing

The first STC learning session in January 2005 was a big success. This was the first learning that I organized as the Mumbai City Representative of the STC India Chapter.

Among the attendees was Gurudutt Kamath, the first president of the STC India Chapter.


(l to r) Gurudutt Kamath, Vidyut,
Richard H. Wallis, Sumathy Sreekumar


Being Your Own Editor!

The workshop on editing by Richard Wallis of Oracle Corporation, California marked the beginning of Mumbai STC learning sessions for 2005. More than 30, senior and newbie technical writers attended this workshop sponsored by Tata Consultancy Services Ltd. on 29th January.

Richard started the session by stressing that both technical editors and writers could do technical editing effectively. A technical editor can ensure quality documentation by following the company's style standards. This helps to maintain consistency and eliminate errors, ambiguities, and misreading. Richard mentioned some of the benefits of using a style guide. Style guides can be used as a central repository for writing standards and guidelines.

A style guide can also:

- help groups work together.
- help in training new team members.
- Prove easier for translation.

Richard then explained each of the following:

- Hyphens
- Dashes
- Subject verb agreement
- Future tense
- Active and passive voice
- Lists
- Clear and concise sentences

Hyphens
Hyphens play a very important role while using prefixes and compound modifiers. Richard explained the different scenarios for using hyphens by providing ample examples.

Dashes
There are two types of dashes: En-dash and Em-dash. An "En-dash" is longer than a hyphen and used to separate words in compound sentences. An En-dash can also be used to divide numbers in a range, for example, see page 1-5. An "Em dash" is used to join parts of sentences. Typically, an Em - dash could be used when you need to set-off a phrase or clause that would require more emphasis than a parenthesis would provide.

Subject–Verb Agreement
There are different instances of using singular versus plural verbs. Words such as all, any, some, none, and what can be singular as well as plural.

The attendees took a break at this point. They made the most of the break by networking while savoring scrumptious sandwiches.

Future Tense
There is rarely a need to use the future tense and should be avoided. We should always use present tense in instructions and procedures. Future tense should only be used while defining objectives for readers and in legal language.

Active/Passive Voice
"Click Print to print the form" or "To print the form click Print." Which to use? Sounds confusing? Here, Richard explained the concept of active and passive voice with supportive examples. Active voice should be used when the subject of the sentence carries out action of the verb. Passive voice should be used when the receiver of the action is more important than the performer and the actual performer
is unknown.

Lists
Lists are frequently uses in technical writing. It is necessary to follow some rules while using the bulleted (unordered) and numbered (ordered) lists in any technical document. The first bullet should not be an introduction to the list and only one action should be described per step.

Richard then gave us some very insightful tips on writing clear, concise sentences for self-editing. The use of lengthy, complex sentences should be avoided at all times. Additionally, important information should be provided at the beginning of every sentence.

Attendees were then asked to edit long, confusing sentences. Every right answer was awarded with a chocolate bar. The workshop ended with a question and answer session. Senior technical communicators shared their editing experiences. They also discussed editing for American, British and Indian English audience. The learning session was very interactive and helpful as topics were explained with the help of substantial examples.

Report courtesy Swapna Shirwalkar

Translation and Localization

The STC learning session for the month of October 2004 was held in the intellectual verdants of IIT Mumbai. Thanks to Meghashri Dalvi, technical communicators from Mumbai got an opportunity to get introduced to Machine Translation. Meghashri and Salil Badodekar were the speakers for the session.


Meghashri Dalvi



Attentive Attendees



Salil Badodekar



After the Session

Photos courtesy Ravee Panjwani

Knowledge Management

::KNOWLEDGE POINTS::

If you wanted to earn knowledge points, you should have attended the learning session on the 11th of September at Kale Consultants in Mumbai. Sanjit Pal from CCG India Pvt. Ltd gave an enriching presentation on why companies deploy a Knowledge Management (KM) solution and how companies actually benefit from such a solution.

Sanjit started his presentation by reasoning that some software projects fail to stick to deadlines because there is a lack of critical information transfer between team members. When new members are added to a project or teams change, time is primarily spent on handing over explicit knowledge – that which is captured in documents and databases – among team members. But very little time is spent in capturing tacit knowledge – that which resides in people, their experiences etc. Infact, in most cases there is only a handover and no knowledge transfer.

Sanjit opined that a KM solution could be used as an effective tool for sharing tacit knowledge among employees. In addition to capturing knowledge about customers, processes and products, a KM solution could also be used to harness intellectual capital.

He added that for a KM initiative to be successful top management support and a clear definition of business benefits is essential. The organization must employ systematic processes and an effective information and communications infrastructure. There needs to be a cultural change among employees and they should be encouraged to continuously learn and share.

The highlight of Sanjit’s presentation was the case studies of KM implementation of which the case study on Patni’s Enterprise KM initiative provided the attendees wonderful insights on the benefits of KM.



The Attendees


The Kale Session

Patni had thousands of technical documents from various projects that its sales and marketing division wanted to utilize effectively. These documents had to be collected from various locations from Patni’s global operations and sorted for quick retrieval.

For the KM initiative, Patni chose Livelink over MS-Sharepoint Portal and BroadVision because Livelink offered a combination of content management, document management and knowledge management capabilities. Oracle 9i, IIS, ASP pages, and SQL Query were the other technologies used. The project team consisted of nine members - project managers, project leads, programmers, and a document uploader.

The KM solution was rolled out to employees in the second phase. Employees were awarded Knowledge (K) points for contributing their learning in projects and were encouraged to participate in discussion forums. The KM initiative was promoted through the use of notice board and teaser campaigns.

While Patni had to face some technical and non-technical issues, it benefited from the KM solution as the turnaround time for responding to Request for Proposal (RFP) reduced by 40-45% and proposal building accelerated by 50%. Also the discussion forums provided a common space for resolution of technical queries.

The learning session ended with a lively discussion where the attendees shared their views and experiences on KM practices in their respective companies. The attendees went home earning valuable K points eagerly looking forward to the next learning session.

Computer-Based Training

::A COLLABORATIVE EFFORT::

A mixed bunch of technical communicators, instructional designers, and content writers from Mumbai met on 24th July 2004 for a presentation on basics of Computer-Based Training (CBT) courseware development. Prakash Bebington and Bharghav Pancholi, both from Lionbridge Technologies were the presenters for the learning session.


Prakash Bebington and Bhargav Pancholi

Prakash, a senior writer previewed the 4 phases of instructional writing for a CBT courseware. The 4 phases that he discussed in detail were content analysis, instructional design, storyboarding, and production review.

Bhargav, a graphic artist, introduced the basic phases of media content development. These phases that he animatedly discussed were storyboard analysis, visualization, graphics creation, and review. He emphasized the fact that interactivity was a key element in a CBT courseware, and a graphic artist plays an important role in providing this interactivity.


Attendees

Prakash and Bhargav asserted that just like how they had collaboratively prepared their presentation, in a real life CBT courseware production scenario too, writers and graphic artists work in tandem. The 2-hour long presentation was an engrossing learning experience, very well appreciated by all the attendees.

Photos courtesy Sumathy Sreekumar

XML

The Technical Communicators Group of Mumbai (TCGM) met once again to learn on 20th March 2004. This group consisting of novices as well as senior professionals attended the learning session on Extensible Mark-up Language (XML), presented by Aruna Panangipally, Director, TASC Consulting.

Aruna began her presentation by answering a basic question - why technical writers should know XML. She reasoned that XML is fast emerging as a standard for information storage. She added that latest documentation tools save information in the XML format, and since technical communicators deal with information and use these tools, it is advantageous for them to know XML.

She then traced the origins of XML from early markup languages such as GML, SGML and HTML. She informed the attendees that XML is a fairly new language used by authors to define customized tags and a document structure, which enabled them to share data across the Internet.

In the next part of her engrossing presentation, Aruna covered the semantics including naming conventions, tags, elements, attributes, comments and processing instructions of an XML document. She enlivened the presentation with exercises that reinforced the learning and kept the attendees alert.

After the tea break, Aruna focused on Cascading Style Sheets (CSS) and XSL Formatting Objects (XSL-FO), two technologies used for presenting a well-formed XML document. She also covered Document Type Definition (DTD) and XML Schema used to enforce rules and validations for a document.

Single sourcing was the next part of the presentation. In this Aruna informed the attendees that a plethora of XML tools are available in the marketplace and evaluating the right tool fulfilling the requirements of single sourcing is important. She enumerated the requirements and the corresponding XML technologies that addressed the requirements.

Aruna concluded her presentation by sharing some web-resources - www.w3schools.com, www.xml.com, www.xmlpitstop.com and www.devx.com, a tool list – Arbor Text, XMLSpy and a Yahoo mailing list – xml-doc.

The two-hour presentation was indeed a comprehensive learning experience.